Returns Refunds Policy
Refunds & Exchange Policy
At Audio Keeper, we are committed to your satisfaction with our products. We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you may return it within 60 days of receipt.
Eligibility for Returns:
- Items must be free from visible wear, damage, or stains.
- Products should be returned in their original condition, including all inner and outer packaging and accessories.
- The following products cannot be returned if damaged due to user mishandling: Genesis, LP9, UD009, HQKZ-011.
How to Return Your Items:
1. Initiate Return: Reach out us via email support@audiokeeperturntable.com to initiate a return, our customer support will reply you within 24 hours.
2. Return Timeline: Items you return must be returned within 60 days of receipt.
3. Include Documentation: Attach a note with your return reason, along with photos or videos of the product.
4. Return Processing: Once your return request is approved, we will provide you with a return shipping label. Please use this label to send the item back to us.
5. Shipping Costs: If the return is due to a product defect or quality issue, we will cover the return shipping costs. For other reasons, the customer is responsible for return shipping.
At Audio Keeper Turntable site, we prioritize your satisfaction and clarity regarding shipping costs for returns:| Return Reason | Shipping Costs Responsibility |
| Product defect | Audio Keeper covers return shipping costs. |
| Quality issue | Audio Keeper covers return shipping costs. |
| Incorrect item received | Audio Keeper covers return shipping costs. |
| Change of mind | Customer is responsible for return shipping. |
| Item damaged by customer | Customer is responsible for return shipping. |
| Other reasons | Customer is responsible for return shipping. |
6. Refund Amount and Timeline: The refund amount will depend on the agreement between us and the seller. Typically, refunds are processed within one week after we receive the returned item. FYI: It will take a longer time (maybe 1 to 2 weeks depending on which CC company is) toprocess the refund for the bank if your original payment method is the credit card.
7. Contact for Refunds: For any refund or exchange inquiries, please contact us at support@audiokeeperturntable.com.
Please Note:
- We do not charge extra fees for returns.
- If the return is due to customer preference, the customer is responsible for return shipping fees. The cost will be based on our logistics partners.
- If the return is due to our error (e.g., damaged or incorrect items), we will cover the return shipping costs.
- Items from separate orders cannot be combined in a single return shipment.
- Do not return damaged items without contacting our customer support team for a return label, as this will delay resolution.
Wanna Exchange a New Item?
If you would like to request an exchange for your purchase, please follow these steps:
- Initiate the Exchange: Contact us at support@audiokeeperturntable.com in 60 days of receiving your product. Please include your order number and the reason for the exchange.
- Receive Confirmation: Once we review your request, we will send you a confirmation email with further instructions.
- Return the Original Item: After receiving confirmation, please return the original item using the provided return shipping label. Ensure that the item is unused and in its original packaging.
- Shipping Costs: If the exchange is due to a product defect or quality issue, we will cover the return shipping costs. For other reasons, the customer is responsible for the return shipping.
- Select Your New Item: Indicate the item you would like to exchange for in your initial email. We will reserve the new item for you once we receive the original product.
- Processing the Exchange: Upon receipt of the returned item, we will process the exchange and ship the new item to you.
- Confirmation of Exchange: You will receive a confirmation email with tracking information once your new item has been shipped.